Privacy Policy – Pango
Effective Date: [Sep 28 – 2024]
1. Introduction
Welcome to Pango! We are an AI return management company dedicated to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, including our software available on the Shopify App Store.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- For End-Users (Customers of Our Partner Companies):
- Name
- Email address
- Shipping and billing address
- Phone number
- Order details and history
- Return reasons and preferences
- For Partner Companies (Merchants Using Our Software):
- Company name
- Business address
- Contact person’s name and title
- Email address
- Phone number
- Payment information (handled securely by third-party payment processors)
- Account Information:
- Login credentials
- User preferences and settings
2.2 Usage Data
We automatically collect information about how you interact with our services:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Date and time of access
- Referral URLs
2.3 Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content.
3. How We Use Your Information
We use the collected information for various purposes:
3.1 To Provide and Improve Our Services
- Process returns and exchanges efficiently
- Facilitate communication between end-users and partner companies
- Personalize user experience
- Develop new features and enhancements
3.2 To Communicate with You
- Send notifications, updates, and administrative messages
- Respond to inquiries and provide customer support
- Deliver marketing and promotional materials (with your consent)
3.3 For Legal and Compliance Reasons
- Enforce our terms and conditions
- Comply with legal obligations and regulatory requirements
- Prevent fraudulent activities and enhance security
4. How We Share Your Information
4.1 With Partner Companies
We share end-user information with the partner company from which the end-user made a purchase to facilitate returns and exchanges.
4.2 Service Providers
We engage trusted third-party service providers to perform functions and provide services to us, such as:
- Payment processing
- Data hosting and storage
- Email communication
- Analytics services
These service providers have access to personal information only as needed to perform their functions and are obligated not to disclose or use it for any other purpose.
4.3 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your personal information becomes subject to a different privacy policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure data centers with controlled access
- Regular security assessments and audits
- Employee training on data protection
Please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or governmental jurisdiction where data protection laws may differ.
By providing your information, you consent to such transfers in accordance with this Privacy Policy.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
8.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections for inaccuracies.
8.2 Deletion
You may request the deletion of your personal information under certain circumstances.
8.3 Opt-Out of Marketing Communications
You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or contacting us directly.
8.4 Data Portability
You may request a copy of your personal information in a structured, machine-readable format.
8.5 Restriction of Processing
You can request that we restrict the processing of your personal information under certain conditions.
To exercise any of these rights, please contact us at [[email protected]].
9. Cookies and Tracking Technologies
9.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help us enhance user experience by remembering preferences and tracking usage patterns.
9.2 Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our services.
- Analytical Cookies: Help us understand how our services are used.
- Functional Cookies: Remember your preferences and settings.
9.3 Managing Cookies
You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of our services.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our services may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of such sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date.”
We recommend reviewing this Privacy Policy periodically for any updates.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [Insert Email Address]
- Mailing Address: [Insert Mailing Address]
- Phone: [Insert Phone Number]
14. Compliance with Laws
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
14.1 GDPR Compliance
If you are located in the European Economic Area (EEA), you have specific rights under the GDPR, including the rights outlined in Section 8. We process your personal information based on legitimate interests, consent, or as necessary to fulfill contractual obligations.
14.2 CCPA Compliance
If you are a California resident, the CCPA provides you with additional rights regarding our use of your personal information. You may request information about the categories and specific pieces of personal data we have collected about you.
14.3 No Sale of Personal Information
We do not sell personal information to third parties. If this practice changes, we will update this Privacy Policy and provide opt-out mechanisms as required by law.
15. No Use of Personal Data for AI Model Training
We do not use any personal information collected through our services to train our AI models. Our AI models are developed using anonymized and aggregated data that does not identify any individual.
16. Data Protection Officer
For matters related to data protection, you may contact our Data Protection Officer:
- Name: [Insert DPO Name]
- Email: [Insert DPO Email Address]
- Address: [Insert DPO Mailing Address]
17. Consent
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
18. Language
This Privacy Policy may be translated into other languages for your convenience. In the event of any conflict between the English version and the translated version, the English version shall prevail.
19. Governing Law
This Privacy Policy is governed by the laws of Sweden, without regard to its conflict of law provisions.
20. Miscellaneous
- Severability: If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will remain in effect.
- Entire Agreement: This Privacy Policy constitutes the entire agreement regarding our privacy practices.
Thank you for choosing Pango. We are committed to safeguarding your privacy and ensuring a secure experience with our services.