Last updated on 10 Nov 2024
Welcome to Pango! We are an AI return management company dedicated to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, including our software available on the Shopify App Store.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
We may collect the following types of personal information:
For End-Users (Customers of Our Partner Companies):
For Partner Companies (Merchants Using Our Software):
Account Information:
We automatically collect information about how you interact with our services:
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content.
We use the collected information for various purposes:
We share end-user information with the partner company from which the end-user made a purchase to facilitate returns and exchanges.
We engage trusted third-party service providers to perform functions and provide services to us, such as:
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your personal information becomes subject to a different privacy policy.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your information may be transferred to and maintained on servers located outside of your state, province, country, or governmental jurisdiction where data protection laws may differ.
By providing your information, you consent to such transfers in accordance with this Privacy Policy.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
You have the right to access the personal information we hold about you and request corrections for inaccuracies.
You may request the deletion of your personal information under certain circumstances.
You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or contacting us directly.
You may request a copy of your personal information in a structured, machine-readable format.
You can request that we restrict the processing of your personal information under certain conditions.
To exercise any of these rights, please contact us at [[email protected]].
Cookies are small text files stored on your device when you visit a website. They help us enhance user experience by remembering preferences and tracking usage patterns.
Essential Cookies: Necessary for the operation of our services. Analytical Cookies: Help us understand how our services are used. Functional Cookies: Remember your preferences and settings.
You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of our services.
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Our services may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of such sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date.”
We recommend reviewing this Privacy Policy periodically for any updates.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: [Insert Email Address] Mailing Address: [Insert Mailing Address] Phone: [Insert Phone Number]
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
If you are located in the European Economic Area (EEA), you have specific rights under the GDPR, including the rights outlined in Section 8. We process your personal information based on legitimate interests, consent, or as necessary to fulfill contractual obligations.
If you are a California resident, the CCPA provides you with additional rights regarding our use of your personal information. You may request information about the categories and specific pieces of personal data we have collected about you.
We do not sell personal information to third parties. If this practice changes, we will update this Privacy Policy and provide opt-out mechanisms as required by law.
We do not use any personal information collected through our services to train our AI models. Our AI models are developed using anonymized and aggregated data that does not identify any individual.
For matters related to data protection, you may contact our Data Protection Officer:
Name: [Insert DPO Name] Email: [Insert DPO Email Address] Address: [Insert DPO Mailing Address]
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
This Privacy Policy may be translated into other languages for your convenience. In the event of any conflict between the English version and the translated version, the English version shall prevail.
This Privacy Policy is governed by the laws of Sweden, without regard to its conflict of law provisions.
Severability: If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will remain in effect. Entire Agreement: This Privacy Policy constitutes the entire agreement regarding our privacy practices. Thank you for choosing Pango. We are committed to safeguarding your privacy and ensuring a secure experience with our services.
